Interaction Insights Onboarding Prerequisites

Before onboarding the Interaction Insights service, you must create or assign a Live Platform customer that is designated to manage the Interaction Insights service (see Adding Customers) and then create the service (see Onboarding Interaction Insights Services). The Live Platform Customer entity may also manage other Service types depending on the deployment scenario. Once the customer and the service have been added, the end customer can run the Quick Start Onboarding wizard to setup their service. The customer runs the wizard using the Global admin of their tenant. They can later add Azure customer operators to manage the service.